“Working at Northwestern Benefit has improved my life. I am grateful everyday to work with such passionate, kind-hearted, and hard-working individuals."

Benefits Services Team Member

“We understand that creating a World Class experience for our clients only occurs if we create a World Class experience for our Northwestern Benefit team members. Therefore, it’s our commitment to foster a culture that delivers on this experience.”

David Asbury, CEO

“To be honest, I do not think it is possible for there to be a better employee benefits company to work for. I don't see how it could be possible.”

Large Group Benefits Consultant

Our unique corporate philosophy and business model separate Northwestern Benefit from other organizations. The defining characteristics of our corporate culture are integrity, respect and service.

We recruit and retain extraordinary people. We have developed an extremely talented team that is truly invested in Northwestern Benefit, our vision and the companies we serve.

Are you intentionally different, too?

DEPARTMENT POSITION TITLE CITY, STATE
Account Management Associate Account Manager Atlanta, GA
Consulting, Small/Mid-Market Group Benefits Consultant, Small & Midmarket Atlanta, GA
Benefits Administration Benefits Systems Implementation Specialist Atlanta, GA
Consulting, Large Group Large Group Benefit Consultant Atlanta, GA
Consulting Support Senior Underwriting Consultant Atlanta, GA

Associate Account Manager

Department: Account Management

Location: Atlanta, GA

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Position Objective 

 

Associate Account Managers have a key role in delivering Northwestern Benefit’s value proposition.  They are critical players in developing client relationships and in overall client retention.  Associate Account Managers are members of the team training to become Account Managers.

 

Associate Account Managers partner with Account Managers to execute client communication and implementation projects.  These projects are arranged and assigned in coordination with training modules.  These modules build progressively to facilitate the Associate Account Manager’s mastery of skills required for the Account Manager role.

 

Associate Account Managers participate in training and support projects to become knowledgeable about various Health & Welfare programs.  The Associate Account Manager will shadow Account Managers in the field to train in the development and delivery of customized communication strategies and employee education plans.

 

Associate Account Managers partner with the Account Management and Benefit Consulting Departments to provide support and assistance on client deliverables. These deliverables include directing and managing client and carrier implementations, creating and delivering employee communication materials, driving the Open Enrollment process, conducting Open Enrollment and New Hire meetings, and guiding the research and completion of special projects. Associate Account Managers will ensure that client work continues to move forward on behalf of AMs while they are working on other projects and out of the office.

 

Means to Accomplish the Objective

 

a) Work as an apprentice with other AMs on any current client project work (including attending and shadowing Open Enrollment meetings, Client Meetings and Implementation Meetings).

b) Will master and learn to create and communicate Open Enrollment/Implementation timelines to clients.

c) Demonstrate the ability to manage all aspects of the communication plan to include open enrollment, new hire orientation, and benefit administration technologies. 

d) Master steps required to implement new carriers and new plan designs (including but not limited to master paperwork, contributions, implementation calls/meetings).

e) Support Account Management team with implementation, communication, open enrollment and assigned client deliverables. 

f) Become knowledgeable of all roles within NB and how the Account Manager role works with each department.

g) Become well versed with product and industry specific technical knowledge applicable to role.

h) Learn to effectively communicate with all members of the client team, keeping them informed of key developments, delays and critical events.

i) Partner with an Account Manager to guide and direct the work of the graphic design team for development of client deliverables including benefit summaries, booklets, and online brochures. 

j) Receive excellent client and teammate feedback on the quality and value of their work.

k) Demonstrate progressive ability to assess the nature of a problem quickly and effectively communicate with all members of the client team.

l) Travel with Account Manager or Manager of Account Management up to 30% of the time to meet with clients and their employees.

m) Find a better way; promote and recommend ideas for improvement.

n) Attend training opportunity, read and share industry knowledge, regularly participate in coursework to either earn or maintain professional designations.

o) Use tools and systems (e.g. Brokerage Builder, MS Word, Excel, etc.) to enhance the job.  Keep desk and work area organized and clean.

p) Support and demonstrate the Northwestern Way.

 

Reporting/Accountability

 

Reports to:        Manager of Account Management

Supervises:       None

 

Knowledge/Experience Required to Achieve the Objective(s)

  1. Must earn Individual Producers License in Health and Life Insurances or obtain within 90 days of employment (first exam attempt must be completed within 60 days of employment).
  2. Must complete and pass the 3 required Skill and Knowledge exam within 6 months.

 

Skills/Abilities Required to Achieve the Objective(s)

 

  1. Ability to work independently, with little day-to-day direct supervision.
  2. Excellent communication skills (listens, speaks, and writes well); able to interact effectively with people of all levels of responsibility and authority.
  3. Adept at public speaking and making group presentations.
  4. Highly organized.
  5. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  6. High level of persistency with willingness to be innovative with problem solving.
  7. Skillful at analyzing pitfalls and developing solutions.
  8. Proficient in MS Office (Excel, Power Point, Outlook).  Experience with Brokerage Builder preferred. Experience with Brainshark preferred. 
  9. Operates in a fast-paced, energetic environment and welcomes change. 
  10. Behavior exemplifies the Northwestern Benefit 25 tenets. 

 

 

Physical Requirements/Miscellaneous to Achieve the Objective(s)

  1. This position involves light lifting and transporting of boxes that may weigh up to 25 pounds each and be awkward to carry.
  2. This position will require getting to and from client locations.  For that, it is expected that one will maintain a valid driver’s license and own a reliable vehicle.

 

Person Description 

Assessment Tool(s) used for this position: 

Harrison Profile

 

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed.  It is not a contract.

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Benefits Consultant, Small & Midmarket

Department: Consulting, Small/Mid-Market Group

Location: Atlanta, GA

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Benefits Consultant, Small Group & Mid Market

I.       Position Summary

A Benefits Consultant (BC) interfaces with a group of clients (a book of business) in the small group and mid-sized client market (10 – 100 employees) to strategize and propose viable solutions to manage the menu of benefit options that the client offers to its employees. BCs partner with clients and assist them with 1) emerging trends in employee benefits, 2) their annual renewal process, and 3) other possible options that would enhance or meet the goals of the client. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. BCs quickly assess the nature of any given problem, understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. BCs must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development.

II.     Position Responsibilities

  1. Partners with each client in the book of business. The partnership is demonstrated through:
    1. Attends regular and pre-planned meetings with the client;
    2. Understands key business issues facing the client, and brings viable solutions to the client to address those needs;
    3. Acts intentionally to retain clients and succeeds;
    4. Masterfully collects, organizes, and reviews relationship information.
  2. Understands thoroughly (and stays knowledgeable of) employee benefits, including plan designs, available riders, legislation, and emerging trends. Shares this knowledge with others at NBCG.
  3. Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
  4. Anticipates concerns developing from the renewal process; proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.); immediately addresses and solves problems generated through the renewal process.
  5. Adds value to our clients through timely and regular presentations of additional options for their benefits package; generates new opportunities and encourages client to be innovative; alerts client to potential issues (legislative and coverage information); serves client as an educator or special speaker on benefit topics to assist employees being as effective as possible.
  6. Uses tools and systems (e.g. Zywave, MS Word, Excel, PowerPoint, etc.) to enhance the job. Updates systems, creates e-mail groups for fast and efficient information dissemination. Keeps desk and work area organized and clean.
  7. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  8. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns, offer encouragement and praise, and build good working relationships.
  9. Promotes and offers ideas for improvement.
  10. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
  11. Assesses the nature of a problem quickly, understand thoroughly the expectations of the client, and consistently meets those expectations through viable solutions.

III.    Reporting/Accountability

A.     Reports to:        Small Group/Mid-Market Manager of Consulting

  1. Supervises: None

IV.    Knowledge/Experience Required

  1. Three to five years of experience in benefits including a strong knowledge of fully-insured medical plans, ancillary lines (dental, life, disability, FSA, vision) and current legislation
  2. An earned bachelor’s degree (or its equivalent)
  3. An earned Georgia accident, sickness and life license
  4. Professional Designations (REBC, CEBS) preferred

 V.     Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 VI.    Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Possess a natural inclination to reach out, build relationships, and uncover issues before the client calls NB.
  5. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 VII.   Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving of enrollment supplies/materials.

 This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

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Benefits Systems Implementation Specialist

Department: Benefits Administration

Location: Atlanta, GA

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Position Summary 

The Benefits Systems Implementation Specialist has responsibility for designing, developing and implementing Benefits Administration solutions for our clients utilizing Employee Navigator.  They are responsible for all aspects of a project’s life cycle using an integrated project plan for implementing new or changed administration processes, new or updated benefits enrollment system configuration, new or changed electronic data files and all prerequisite and subsequent tasks from project beginning to post implementation of services.  The Benefits Systems Implementation Specialist will also be responsible for becoming an expert at understanding how to configure and operate many different Benefits Enrollment / HRIS type systems and working with carriers, vendors and clients to coordinate a walkthrough of electronic file structure layouts, development of electronic files and reporting, user acceptance testing and production validations.  The Benefits Systems Implementation Specialist will be responsible for the transition of processes and training to internal client Operations Teams, Consultants and Account Managers.

Position Responsibilities

  1. Serves as a Benefits Administration Employee Navigator subject matter expert and escalation point for clients and internal colleagues
  2. Provides a high level of quality service to clients, employees, vendors and carriers
  3. Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities
  4. Creates and updates Case Detail, Statement of Procedure and Process Flow documents by interviewing the client in person or via conference calls for scope of services and then obtaining final approval from the client
  5. Responsible for configuring the Benefits Enrollment system initially, at annual enrollment and for ongoing changes for our clients that have a “co-sourced” solution
  6. Responsible for working with carriers, payroll vendors and benefits system and administration vendors in order to get electronic file feeds configured, tested and moved to production.  Will be responsible for auditing discrepancy’s and errors which requires strong data analysis and problem solving skills
  7. Responsible for the training of our Benefits Administration team on all new and updated global and client specific processes including how to process in the Benefits Administration system.
  8. Provides reporting and associated analytics to management, stakeholders, clients and as part of data clean up or reconciliation processes
  9. Proposes new procedures and processes to enhance the delivery of Benefit Administration services
  10. Resolves escalated issues through clear and consistent communication to applicable teams and clients, enhanced problem solving, negotiation skills, collective ownership and follow through
  11. Creates and manages an integrated project plan for all projects they are assigned to
  12. Facilitates and leads implementation timelines, weekly status calls, open action items and risk management plans
  13. Responds effectively to project risk factors and issues related to delivery
  14. Maintains current knowledge of evolving HR and Benefit legislations 
  15. Responsible for guiding clients through the ACA filing process utilizing Employee Navigator

 

Reporting/Accountability

Reports to: Manager, Benefit Administration

Supervises: None

 

Knowledge/Experience Required

  1. Excellent computer skills, including expert level of excel and access knowledge
  2. Minimally high school diploma, Bachelors Degree or equivalent preferred
  3. Minimum of 2 years of technical Benefits Administration experience required
  4. PMP, PHR, SPHR or CEBS preferred
  5. Zywave products knowledge a plus
  6. Experience with implementing and configuring Employee Navigator is preferred.

 

Skills/Abilities Required

  1. Strong knowledge of federal, state and local laws pertaining to HR and Benefits Administration
  2. Strong analytical and problem solving skills
  3. Strong presentation skills:  communicates with clients and associates professionally and effectively
  4. Possesses and applies professional skills and knowledge; keeps abreast of current developments and trends
  5. Product knowledge:  Demonstrates through knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business units needs
  6. Problem Analysis / Resolution / Negotiation:  Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner
  7. An achiever-driven to accomplish the goals set before him/her
  8. Strategic in nature, sorting through and organizing details
  9. Thrives by building relationships with whom he/she works
  10. Strong communication skills both verbally and written
  11. Handles many simultaneous projects efficiently and effectively
  12. Possesses a natural inclination to reach out and uncover issues that need to be researched
  13. Works well with others, shares information and insight generously, flourishes in a team environment
  14. Operates in a fast-paced, energetic environment and welcomes change
  15. Flexible, with regard to daily activities and schedule
  16. Able to learn and exemplify the Northwestern Benefit 25 Tenets

Assessment Tool(s) used for hiring in this position: 

Harrison Personality Test

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Large Group Benefit Consultant

Department: Consulting, Large Group

Location: Atlanta, GA

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Benefits Consultant, Large Group

I.       Position Summary

A Benefits Consultant (BC) interfaces with a group of clients (a book of business) to strategize and propose viable solutions to manage the menu of Health & Welfare benefit options that the client offers to its employees. BCs partner with clients and assist them with 1) emerging trends in employee benefits, 2) their annual renewal process, and 3) other possible options that would enhance or meet the goals of the client; the end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. BCs quickly assess the nature of any given problem, understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. BCs must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. Position supports Large Group clients (100 – 3,000 employee lives).

 II.     Position Responsibilities

  1. Partners with each client in the book of business. The partnership is demonstrated through:
    1. Organizes and leads regular pre-planned meetings with the client;
    2. Understands key business issues facing the client, and brings viable solutions to the client to address those needs;
    3. Creates and executes meaningful long-term strategic benefit plans;
    4. Acts intentionally to retain clients and succeeds.
  2. Understands thoroughly (and stays knowledgeable of) employee Health & Welfare benefit programs including program design, compliance & legislation, and emerging trends.
  3. Strategically plans and executes plan renewals, staying in regular communication with the client and updating them on various emerging trends and solutions for their business needs.
  4. Anticipates concerns developing from the renewal process; proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.); immediately addresses and solves problems generated through the renewal process.
  5. Adds value to our clients through presentation of strategic solutions for their benefit program; encourages client to be innovative; alerts client to potential issues (legislative and compliance information); serves client as an educator or speaker on benefit topics to assist employees being as effective as possible.
  6. Uses tools and systems (e.g. Zywave, MS Word, Excel, etc.) to enhance the job. Updates systems and keeps client files and work area organized and clean.
  7. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  8. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns, offer encouragement and praise, and build good working relationships.

 

  1. Promotes and offers ideas for improvement.
  2. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
  3. Assesses the nature of a problem quickly, understand thoroughly the expectations of the client, and consistently meets those expectations through viable solutions.

 

III.    Reporting/Accountability

A.      Reports to:        Manager, Large Group Consulting

  1. Supervises:        None

IV.    Knowledge/Experience Required

  1. Five+ years of experience in benefits including a strong knowledge of both fully and self-insured plans (carrier/TPA review & negotiation, network analysis, stop loss strategies, claims reporting), ancillary lines, and current legislation.
  2. An earned bachelor’s degree (or its equivalent).
  3. An earned Georgia accident, sickness and life license
  4. Professional Designations (RHU, REBC, CEBS) preferred.

V.     Talents/Strengths Required

  1. Organization
  2. Project Management
  3. Communication
  4. Diplomacy
  5. Able to prioritize effectively
  6. Multi-tasking

VI.    Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Possess a natural inclination to reach out, build relationships, and uncover issues before the client calls Northwestern Benefit.
  5. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

VII.   Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving of enrollment supplies/materials.
  4. Some travel might be involved, including overnight and airline travel.

 To apply for this position, please go to www.northwesternbenefit.com

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

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Senior Underwriting Consultant

Department: Consulting Support

Location: Atlanta, GA

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As the Senior Underwriting Consultant (SRUC), this individual will support the Consulting team with internal underwriting reviews, benefit analytics, training, as well as development and maintenance of our analytic deliverables.  Typical functions include, but are not limited to, gathering, manipulating and summarizing data for plan reviews, mid-year reports, benchmarking reports and providing ongoing analysis throughout the year. Analyzing claims data and reporting on possible future costs will be critical functions for this role.  This position will project manage the development, preparation and interpretation of client deliverables.  

 

The SRUC will attend client & prospect meetings to communicate complex financial concepts and support the delivery of financial analysis to the client or prospect.  The SRUC will conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  The SRUC will be an internal subject matter expert on the same concepts.

 

The SRUC must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. The SRUC will work independently and with the reporting team each year to reach goals for the reporting team annually.  The SRUC must regularly report progress on team and organization initiatives to the Manager of Analytics and Consulting Support.   

 

Senior Underwriting Consultant Responsibilities

  1. Collect, analyze and interpret health care data for client reports. Typical reports include:  monthly claim reports, quarterly plan reviews, mid-year plan reviews, benchmarking reports, and post-renewal reports.
  2. Conduct plan performance analysis.
  3. Develop Premium Equivalent rates for self funded plans.
  4. Develop reserve estimates for self funded plans.
  5. Conduct self-funding feasibility analysis for clients and prospects.
  6. Project manage ACA reporting functions of the team.
  7. Calculate employee contributions to meet employer cost objectives.
  8. Develop and improve client reports and other client deliverables. 
  9. Provide proactive departmental leadership for client reporting deliverables and renewal negotiation practices. 
  10. Provide continuous departmental leadership in identifying and maintaining the best data sources and analytical tools.
  11. Attend client meetings to assist in the presentation of complex renewal and plan performance financials.   
  12. Attend prospective client meetings to present reporting capabilities.   
  13. Conduct qualitative and/or quantitative studies using spreadsheets, databases and customized applications.
  14. Conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  
  15. Act as an internal subject matter expert on underwriting and financial concepts 
  16. Assisting with special projects as needed

 

Reporting/Accountability

Reports to:         Manager of Analytics and Consulting Support

Supervises:        None

 

Knowledge/Experience Required

  1. 10+ years of experience in employee benefits including a strong knowledge of both fully and self-insured health and welfare plans (carrier/TPA review & negotiation, network analysis, stop loss strategies, claims reporting), ancillary lines, and current legislation.
  2. 5+ years of experience as an underwriter for health and welfare plans.
  3. An earned bachelor’s degree (or its equivalent).
  4. An earned Georgia accident, sickness and life license
  5. Professional Designations (REBC & CEBS) preferred.

 

Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 

Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 

Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving.
  4. Some travel might be involved, including overnight and airline travel.
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