“Working at Northwestern Benefit has improved my life. I am grateful everyday to work with such passionate, kind-hearted, and hard-working individuals."

Benefits Services Team Member

“We understand that creating a World Class experience for our clients only occurs if we create a World Class experience for our Northwestern Benefit team members. Therefore, it’s our commitment to foster a culture that delivers on this experience.”

David Asbury, CEO

“To be honest, I do not think it is possible for there to be a better employee benefits company to work for. I don't see how it could be possible.”

Large Group Benefits Consultant

Our unique corporate philosophy and business model separate Northwestern Benefit from other organizations. The defining characteristics of our corporate culture are integrity, respect and service.

We recruit and retain extraordinary people. We have developed an extremely talented team that is truly invested in Northwestern Benefit, our vision and the companies we serve.

Are you intentionally different, too?

DEPARTMENT POSITION TITLE CITY, STATE
Account Management Implementation Coordinator Atlanta, GA
Consulting Mid-Market Benefit Consultant Atlanta, GA
Reporting and Analytics Underwriting Consultant Atlanta, GA

Implementation Coordinator

Department: Account Management

Location: Atlanta, GA

APPLY FOR THIS POSITION

Position Objective

 

Implementation Coordinators have a key role in delivering Northwestern Benefit’s value proposition. They are critical players in executing client specific renewal plans. Implementation Coordinators should be able to work well with other team members to ensure overall client satisfaction.

 

The contribution that an Implementation Coordinator (IC) makes to Northwestern Benefit is:

 

  1. Partner with the Benefit Consultants and other internal departments to project manage the renewal process for clients.
  2. Provide proactive support to Benefits Consultant (BC) in the renewal process consistently, timely and accurately. Ensure that client work continues to move forward on behalf of BCs while they are working on other projects and out of the office attending other client meetings.
  3. Partner with BC to deliver outstanding customer service to clients throughout project lifecycle.

 

Duties & Responsibilities

 

Manage, in coordination with the BC, the insurance plan renewals and address the needs of each client in the book of business.

a)       Project manage and execute a seamless implementation process for all policies and plans.

b)      Notify insurance carriers and other vendors of client’s program decisions and request all necessary implementation, amendment or termination documents to provide to BC.

c)       Determine paperwork requirements and implementation schedules for each line of coverage.

d)      Manage the review, printing and distribution of all employee communications, including Benefit at a Glance and Benefit Booklets.

e)      Coordinate creation of packets and kits for Open Enrollment Meetings including updating client specific materials.

f)        Obtain and process completed master paperwork with carriers and other vendors.

g)       Review enrollment forms received for missing information and audit based on marketing census. Contact client for any missing information. Notify client of any EOI requirements.

h)      Gather all final policy documents and certificates and save in Brokerage Builder.

i)        Create policy and vendor termination letters to process with carriers and vendors.

j)        Find a better way; promote and recommend ideas for improvement.

k)       Attend training opportunities, read and share industry knowledge, regularly participate in coursework to either earn or maintain professional designations.

l)        Use tools and systems (e.g. Brokerage Builder, MS Word, Excel, etc.) to enhance the job. Keep desk and work area organized and clean.

m)    Support and demonstrate the Northwestern Way.

 

 

Qualifications

 

  1. Ability to work independently, with little day-to-day direct supervision.
  2. Excellent communication skills (listens, speaks, and writes well); able to interact effectively with people of all levels of responsibility and authority.
  3. Highly organized.
  4. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  5. High level of persistency with willingness to be innovative with problem solving.
  6. Skillful at analyzing pitfalls and developing solutions.
  7. Proficient in MS Office (Excel, Power Point, Outlook).  Experience with Brokerage Builder preferred.
  8. Operates in a fast-paced, energetic environment and welcomes change. 
  9. Behavior exemplifies the Northwestern Benefit 25 tenets. 
  10. High School Diploma required (advanced degree preferred).
  11. Health and Welfare Benefits experience preferred
  12. All candidates must be able to pass a background check.

 

Physical Requirements/Miscellaneous to Achieve the Objective(s)

 

  1. This position involves light lifting and transporting of boxes that may weigh up to 25 pounds each and be awkward to carry.

 

Person Description

Assessment Tool(s) used for this position: 

Harrison Profile

 

Reporting/Accountability

Reports to:          Director of Account Services

Supervises:         None

 

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

View All Career Opportunities

Mid-Market Benefit Consultant

Department: Consulting

Location: Atlanta, GA

APPLY FOR THIS POSITION

Benefits Consultant, Mid-Market

I.       Position Summary

A Benefits Consultant (BC) interfaces with a group of clients (a book of business) in the mid-sized client market (50 – 150 employees) to strategize and propose viable solutions to manage the menu of benefit options that the client offers to its employees. BCs partner with clients and assist them with 1) emerging trends in employee benefits, 2) their annual renewal process, and 3) other possible options that would enhance or meet the goals of the client. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. BCs quickly assess the nature of any given problem, understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. BCs must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development.

II.     Position Responsibilities

  1. Partners with each client in the book of business. The partnership is demonstrated through:
    1. Attends regular and pre-planned meetings with the client;
    2. Understands key business issues facing the client, and brings viable solutions to the client to address those needs;
    3. Acts intentionally to retain clients and succeeds;
    4. Masterfully collects, organizes, and reviews relationship information.
  2. Understands thoroughly (and stays knowledgeable of) employee benefits, including plan designs, available riders, legislation, and emerging trends. Shares this knowledge with others at NBCG.
  3. Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
  4. Anticipates concerns developing from the renewal process; proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.); immediately addresses and solves problems generated through the renewal process.
  5. Adds value to our clients through timely and regular presentations of additional options for their benefits package; generates new opportunities and encourages client to be innovative; alerts client to potential issues (legislative and coverage information); serves client as an educator or special speaker on benefit topics to assist employees being as effective as possible.
  6. Uses tools and systems (e.g. Zywave, MS Word, Excel, PowerPoint, etc.) to enhance the job. Updates systems, creates e-mail groups for fast and efficient information dissemination. Keeps desk and work area organized and clean.
  7. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  8. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns, offer encouragement and praise, and build good working relationships.
  9. Promotes and offers ideas for improvement.
  10. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
  11. Assesses the nature of a problem quickly, understand thoroughly the expectations of the client, and consistently meets those expectations through viable solutions.

III.    Reporting/Accountability

A.     Reports to:  Director of Consulting

  1. Supervises: None

IV.    Knowledge/Experience Required

  1. Three to five years of experience in benefits including a strong knowledge of fully-insured and level funded medical plans, ancillary lines (dental, life, disability, FSA, vision) and current legislation
  2. An earned bachelor’s degree (or its equivalent)
  3. An earned Georgia accident, sickness and life license
  4. Professional Designations (REBC, CEBS) preferred

 V.     Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 VI.    Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Possess a natural inclination to reach out, build relationships, and uncover issues before the client calls NB.
  5. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 VII.   Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving of enrollment supplies/materials.

 This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

View All Career Opportunities

Underwriting Consultant

Department: Reporting and Analytics

Location: Atlanta, GA

APPLY FOR THIS POSITION

Position Summary 

As an Underwriting Consultant (UC), this individual will support the Benefit Consulting team with internal underwriting reviews, benefit analytics, training, as well as development and maintenance of our analytic deliverables. Typical functions include, but are not limited to, gathering, manipulating and summarizing data for plan reviews, mid-year reports, benchmarking reports and providing ongoing analysis throughout the year. Analyzing claims data and reporting on possible future costs will be critical functions for this role. The UC will attend client meetings to communicate complex financial concepts and support the delivery of financial analysis to the client.

 

The UC will participate in the development and improvement of client reports and other client deliverables. The UC will conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics. The UC will be an internal subject matter expert on the same concepts, and be a resource to Benefits Consultants and Benefit Analysts.

 

The UC must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. The UC must work with the reporting team each year to reach goals for the reporting function of the consulting team determined annually.  

 

 Underwriting Consultant Responsibilities

  1. Collect, analyze and interpret health care data for client reports. Typical reports include: monthly claim reports, quarterly plan reviews, mid-year plan reviews, benchmarking reports, and post-renewal reports.
  2. Conduct plan performance analysis.
  3. Utilize the financial tools to produce renewal estimates, utilization benchmarking, and plan modeling reports.
  4. Develop premium equivalent rates for self funded plans
  5. Develop reserve estimates for self funded plans
  6. Calculate employee contributions to meet employer cost objectives
  7. Participate in developing client reporting deliverables and renewal negotiation practices 
  8. Participate in identifying and maintaining the best data sources and analytical tools
  9. Attend client meetings to assist in the presentation of complex renewal and plan performance financials  
  10. Attend prospective client meetings to present reporting capabilities.  
  11. Conduct qualitative and/or quantitative studies using spreadsheets, databases and customized applications
  12. Conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  
  13. Act as an internal subject matter expert on underwriting and financial concepts 
  14. Assisting with special projects as needed

 

Reporting/Accountability

Reports to:       Director of Analytics and Reporting

Supervises:      None

 

Knowledge/Experience Required

  1. Minimum of 4 years of experience in benefits including a strong knowledge of both fully and self-insured health and welfare plans (carrier/TPA review & negotiation, stop loss strategies, claims reporting), ancillary lines, and current legislation.
  2. Minimum 2 years of experience as an underwriter for health and welfare plans.
  3. An earned bachelor’s degree (or its equivalent).
  4. An earned Georgia accident, sickness and life license.
  5. Professional Designations (REBC & CEBS) preferred.

 

Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 

Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 

Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting.
  4. Some travel might be involved, including overnight and airline travel.

 

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to Succeed. It is not a contract.

View All Career Opportunities