“Working at Northwestern Benefit has improved my life. I am grateful everyday to work with such passionate, kind-hearted, and hard-working individuals."

Benefits Services Team Member

“We understand that creating a World Class experience for our clients only occurs if we create a World Class experience for our Northwestern Benefit team members. Therefore, it’s our commitment to foster a culture that delivers on this experience.”

David Asbury, CEO

“To be honest, I do not think it is possible for there to be a better employee benefits company to work for. I don't see how it could be possible.”

Large Group Benefits Consultant

Our unique corporate philosophy and business model separate Northwestern Benefit from other organizations. The defining characteristics of our corporate culture are integrity, respect and service.

We recruit and retain extraordinary people. We have developed an extremely talented team that is truly invested in Northwestern Benefit, our vision and the companies we serve.

Are you intentionally different, too?

DEPARTMENT POSITION TITLE CITY, STATE
Benefit Service Bi-Lingual Benefits Services Specialist Atlanta, GA
Consulting Mid-Market Benefit Consultant Atlanta, GA
Consulting, Small/Mid-Market Group Senior Manager, Benefits Consulting (Micro/Small Groups) Atlanta, GA
Reporting and Analytics Underwriting Consultant Atlanta, GA
Benefits Consulting Vice President of Benefits Consulting Atlanta, GA

Bi-Lingual Benefits Services Specialist

Department: Benefit Service

Location: Atlanta, GA

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Position Summary 

To address all employer health benefit issues as brought up by Northwestern Benefit clients and their employees, including resolving billing issues, enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. Benefit Services Specialists (BSSs) regularly practice discretionary decision making.

 

Position Responsibilities

Works directly with clients and employees to answer questions and resolve their issues, and loads each inquiry as an activity into Brokerage Builder.

    1. Acts as a liaison with insurance carriers to resolve claims issues.
    2. Works with doctor’s offices, hospital facilities, and pharmacies to resolve claim issues, pre-authorization issues, and billing issues on behalf of employees.  
    3. Assists clients with the appeal process.
    4. Answers questions relating to legislation and benefit laws regarding HIPAA and COBRA.
    5. Assists with resolving enrollments, terms, and billing issues.

 

  1. Utilizes internal software such as MS Outlook, and other Microsoft Applications.
  2. Meets all MM/LG client key contacts (clients over 35 employees and are less than a 2-hour drive one way) at least once a year to build solid relationship and meets existing contacts as needed to further enhance relationship.
  3. Proactively calls SG/MM/LG clients key contact monthly to check-in and fact find.
  4. Attends training opportunities and Collaborative Way to increase industry knowledge, practical abilities, and practice our five core commitments.
  5. Maintains a full book of business based on employee lives and BSS level I, II, or III while continuing to provide A+ service.
  6. Assists clients when assigned BSS is unavailable.

 

Reporting/Accountability

Reports to:  Director of Benefits Services

Supervises: None

 

Knowledge/Experience Required

  1. Significant insurance experience required; at least 1 year of work experience (claims resolution, benefits administration, health insurance customer service, etc.).
  2. High school diploma, minimally. College degree a plus.
  3. Continuous education encouraged (industry coursework leading to professional designation).
  4. Georgia Life, Accident and Sickness Insurance license required for BSS II and III.

 

Skills/Abilities Required

  1. Bi-lingual in English and Spanish required.
  2. Excellent problem-solving skills and resourcefulness.
  3. Persistent to achieve the end result—resolution.
  4. Strong organizational skills, including daily prioritizing and logical thinking.
  5. Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
  6. Excellent verbal and email communication skills. Clarity and accuracy are key.
  7. Excellent phone skills, being a fanatic on internal and external response time, empathetic, and honest with the information to be shared.
  8. Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs, such as Brokerage Builder and carrier portals.
  9. Able to manage multiple projects simultaneously and successfully.
  10. Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
  11. Shares ideas for improvement that are oriented around solutions and blameless problem solving.
  12. Models and exemplifies the principles and commitments of the Collaborative Way.

 

Physical Requirements/Miscellaneous

There are no physical requirements for the position.

 

Person Description

Assessment Tool(s) used for hiring in this position: 

Harrison Personality Test

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Mid-Market Benefit Consultant

Department: Consulting

Location: Atlanta, GA

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Benefits Consultant, Mid-Market

I.       Position Summary

A Benefits Consultant (BC) interfaces with a group of clients (a book of business) in the mid-sized client market (50 – 150 employees) to strategize and propose viable solutions to manage the menu of benefit options that the client offers to its employees. BCs partner with clients and assist them with 1) emerging trends in employee benefits, 2) their annual renewal process, and 3) other possible options that would enhance or meet the goals of the client. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. BCs quickly assess the nature of any given problem, understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. BCs must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development.

II.     Position Responsibilities

  1. Partners with each client in the book of business. The partnership is demonstrated through:
    1. Attends regular and pre-planned meetings with the client;
    2. Understands key business issues facing the client, and brings viable solutions to the client to address those needs;
    3. Acts intentionally to retain clients and succeeds;
    4. Masterfully collects, organizes, and reviews relationship information.
  2. Understands thoroughly (and stays knowledgeable of) employee benefits, including plan designs, available riders, legislation, and emerging trends. Shares this knowledge with others at NBCG.
  3. Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
  4. Anticipates concerns developing from the renewal process; proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.); immediately addresses and solves problems generated through the renewal process.
  5. Adds value to our clients through timely and regular presentations of additional options for their benefits package; generates new opportunities and encourages client to be innovative; alerts client to potential issues (legislative and coverage information); serves client as an educator or special speaker on benefit topics to assist employees being as effective as possible.
  6. Uses tools and systems (e.g. Zywave, MS Word, Excel, PowerPoint, etc.) to enhance the job. Updates systems, creates e-mail groups for fast and efficient information dissemination. Keeps desk and work area organized and clean.
  7. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  8. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns, offer encouragement and praise, and build good working relationships.
  9. Promotes and offers ideas for improvement.
  10. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
  11. Assesses the nature of a problem quickly, understand thoroughly the expectations of the client, and consistently meets those expectations through viable solutions.

III.    Reporting/Accountability

A.     Reports to:  Director of Consulting

  1. Supervises: None

IV.    Knowledge/Experience Required

  1. Three to five years of experience in benefits including a strong knowledge of fully-insured and level funded medical plans, ancillary lines (dental, life, disability, FSA, vision) and current legislation
  2. An earned bachelor’s degree (or its equivalent)
  3. An earned Georgia accident, sickness and life license
  4. Professional Designations (REBC, CEBS) preferred

 V.     Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 VI.    Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Possess a natural inclination to reach out, build relationships, and uncover issues before the client calls NB.
  5. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 VII.   Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving of enrollment supplies/materials.

 This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

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Senior Manager, Benefits Consulting (Micro/Small Groups)

Department: Consulting, Small/Mid-Market Group

Location: Atlanta, GA

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Position Objective

The contributions that a Senior Manager, Benefits Consulting (Micro & Small Group) makes to Northwestern Benefit is to lead, coach, guide and develop the people in the department, enabling them to retain Northwestern Benefit clients in the Micro & Small-Group markets. Micro is defined as 2 to 15 enrolled employees, with less than $5,000 in annual revenue. Small Group is defined as 16 – 35 enrolled employees with $5,000 to $20,000 in annual revenue.


The Senior Manager is a Subject Matter Expert for the Benefit Consultant (BC) role and a role model to BC team members. This position manages and supervises Micro and Small-Group Benefits Consultants and oversees the normal functions of the department, to include strategically planning and executing program renewals and implementations.

The Senior Manager is responsible for the training and performance evaluation of each team member. Responsibilities of the role include interviewing, hiring and on-boarding team members, assigning and managing work, providing formal and informal feedback, rewarding and coaching team members, addressing complaints and resolving problems. This position assists in designing, documenting, and implementing new or revised processes to increase efficiency and effectiveness.

The Senior Manager provides an optimistic and supportive climate for motivation to the team and empowers the team to create flexible and collaborative relationships with internal staff, carriers and employers to meet departmental objectives. The Senior Manager carries out supervisory responsibilities in accordance with Northwestern Benefit’s policies and applicable laws.

Position Responsibilities
1. Understands thoroughly and stays knowledgeable of micro and small group health & welfare benefits, including plan designs, legislation and emerging trends. Shares this knowledge with others at Northwestern Benefit.
2. Effectively leads the team to retain Northwestern Benefit’s book of business. Meets or exceeds departmental retention goals.
3. Acts intentionally to retain clients.
    a. Works consistently to build client rapport and trust, which includes phone calls and possible on-site visits.
    b. Understands thoroughly the expectations of the client and consistently meets those expectations through viable solutions.
4. Communicates with team members and other departments regarding vulnerable clients, lost groups, key contact turn over and case transition.
5. Assists teams in strategically planning and executing program renewals and implementations.
6. Acts as a point of escalation for team members. Partners with carrier, client, and internal leadership to quickly resolve complex issues.
7. Manages capacity and workload of the team. Prepares and forecasts for future growth and needs of the team.
8. Promotes positive carrier and vendor relationships.
9. Responsible for the ongoing recruitment and hiring of team members.
10. Tracks and measures team member performance to organizational goals and expectations.
11. Creates or modifies processes and procedures to create efficiency.
12. Implements strategy and processes within the department.
13. Effectively trains and coaches team members to succeed in their roles.
14. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns; exemplifies the Northwestern Benefit Tenets; offers encouragement and praise; builds good working relationships.
15. Uses tools and systems (e.g. Zywave, MS Word, Excel, etc.) to enhance the job.  Updates systems, creates e-mail groups for fast and efficient information dissemination.

Reporting & Accountability:
A. Reports to: Sr. Director of Consulting (interim); then Vice President of Consulting
B. Supervises:
    a. Manager of Micro-Consulting (1)
        i. Benefits Consultants, Micro (2) - Indirectly
b. Benefits Consultants, Small Group (5 - 7)

Knowledge/Experience Required to Achieve the Objective(s)
1. A minimum of five (5) years of significant health & welfare market experience in a consulting, account management or an equivalent role is required.
2. Knowledge of the micro and small group health & welfare market is beneficial; the ability to learn the field quickly is essential.
3. A bachelor’s degree or equivalent experience is required.
4. An earned and maintained Georgia Accident, Sickness and Life License is required.
5. Prior Supervisory or Management experience is preferred.
6. Applicable professional designations (RHU, REBC, CEBS, etc.) are preferred.
    

Skills/Abilities Required to Achieve the Objective(s)
1. Leadership skills and experience.
2. An excellent communicator (listens, speaks and writes well).
3. Highly organized and process driven; he/she can manage a multitude of requests, details and follow-ups (including paperwork).
4. Manages numerous simultaneous projects efficiently and effectively.
5. Operates well in a fast-paced, energetic environment and welcomes change.
6. Contributes to and flourishes in a team environment. Works effectively with other departmental leaders to achieve organizational objectives.
7. Models and exemplifies the Northwestern Benefit 25 Tenets. In all things, seeks to behave in a personal, consistent, and reliable manner.
8. MS Office to include Excel, Word, PPT, OneNote, and Outlook 360. Knowledge of Zywave products to include Brokerage Builder preferred.

Physical Requirements/Miscellaneous to Achieve the Objective(s)
1. A valid driver’s license and reliable transportation are preferred, as there are occasions where visits to clients and carriers are necessary.
2. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. The position is sedentary in that it requires sitting or standing in one place most of the time. Walking is required only occasionally.

Person Description
Assessment Tool(s) used for this position:
The Harrison Interview Questionnaire
Skills Testing

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

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Underwriting Consultant

Department: Reporting and Analytics

Location: Atlanta, GA

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Position Summary 

As an Underwriting Consultant (UC), this individual will support the Benefit Consulting team with internal underwriting reviews, benefit analytics, training, as well as development and maintenance of our analytic deliverables. Typical functions include, but are not limited to, gathering, manipulating and summarizing data for plan reviews, mid-year reports, benchmarking reports and providing ongoing analysis throughout the year. Analyzing claims data and reporting on possible future costs will be critical functions for this role. The UC will attend client meetings to communicate complex financial concepts and support the delivery of financial analysis to the client.

 

The UC will participate in the development and improvement of client reports and other client deliverables. The UC will conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics. The UC will be an internal subject matter expert on the same concepts, and be a resource to Benefits Consultants and Benefit Analysts.

 

The UC must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. The UC must work with the reporting team each year to reach goals for the reporting function of the consulting team determined annually.  

 

 Underwriting Consultant Responsibilities

  1. Collect, analyze and interpret health care data for client reports. Typical reports include: monthly claim reports, quarterly plan reviews, mid-year plan reviews, benchmarking reports, and post-renewal reports.
  2. Conduct plan performance analysis.
  3. Utilize the financial tools to produce renewal estimates, utilization benchmarking, and plan modeling reports.
  4. Develop premium equivalent rates for self funded plans
  5. Develop reserve estimates for self funded plans
  6. Calculate employee contributions to meet employer cost objectives
  7. Participate in developing client reporting deliverables and renewal negotiation practices 
  8. Participate in identifying and maintaining the best data sources and analytical tools
  9. Attend client meetings to assist in the presentation of complex renewal and plan performance financials  
  10. Attend prospective client meetings to present reporting capabilities.  
  11. Conduct qualitative and/or quantitative studies using spreadsheets, databases and customized applications
  12. Conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  
  13. Act as an internal subject matter expert on underwriting and financial concepts 
  14. Assisting with special projects as needed

 

Reporting/Accountability

Reports to:       Director of Analytics and Reporting

Supervises:      None

 

Knowledge/Experience Required

  1. Minimum of 4 years of experience in benefits including a strong knowledge of both fully and self-insured health and welfare plans (carrier/TPA review & negotiation, stop loss strategies, claims reporting), ancillary lines, and current legislation.
  2. Minimum 2 years of experience as an underwriter for health and welfare plans.
  3. An earned bachelor’s degree (or its equivalent).
  4. An earned Georgia accident, sickness and life license.
  5. Professional Designations (REBC & CEBS) preferred.

 

Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 

Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 

Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting.
  4. Some travel might be involved, including overnight and airline travel.

 

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to Succeed. It is not a contract.

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Vice President of Benefits Consulting

Department: Benefits Consulting

Location: Atlanta, GA

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Position Objective

This leader will help define a vision to develop and grow the Benefits Consulting department as we seek to expand services and value to Northwestern Benefit and our clients. The Vice President will hire, manage and develop departmental leaders and team members as well as execute continuous process improvement and reporting to drive the efficiency, effectiveness and scalability of our service offerings, and above all to retain Northwestern Benefit clients.

 

The Vice President is an experienced professional with a depth of industry knowledge and a demonstrated history of accomplishment in leadership, change management, and cultivation of culture and organizational dynamics. The Vice President is an essential member of the Northwestern Benefit management team and, as such, acts in a collaborative manner to drive the successful completion of individual and team goals.

 

Means to Accomplish the Objective(s)

The Vice President leads the overall Benefits Consulting department to include Benefits Consulting, Wellness Consulting and Compliance. The Vice President is responsible for the overall direction, coordination, and evaluation of these teams.

 

The Vice President will guide team development through identifying training needs, delegating tasks appropriately and motivating the team to provide outstanding client service. Responsibilities include interviewing, hiring and onboarding employees, departmental planning, assigning and managing work, capacity management, providing formal and informal feedback, rewarding and coaching employees, addressing complaints and resolving problems.

 

The Vice President will spend time in the marketplace visiting with clients, vendor partners, and occasionally with prospective clients, to build and solidify relationships.

 

The Vice President will be an active member of the Northwestern Benefit Management Team, which includes participation in regular planning and strategy meetings. The Vice President carries out supervisory responsibilities in accordance with Northwestern Benefit’s policies and applicable laws.

 

Position Responsibilities

  1. Advises, consults and serves as a member of the management team in the development and execution of short-term and long-range plans based on company goals, strategic planning and growth objectives.
  2. Evaluates and analyzes departmental strategies and results regularly and systematically; reports these results to the Chief Operating Officer in addition to other management reporting.
  3. Effectively leads the department to retain Northwestern Benefit’s book of business.   Meets or exceeds departmental retention goals.
  4. Reviews and analyzes the benefits market to determine employer needs, trends, regulations and practices, and collaborates with other Northwestern Benefit leaders to develop competitive programs and services to meet these needs.
  5. Develops and promotes positive carrier and vendor relationships. 
  6. Develops and promotes positive client relationships with key customers. 
  7. Monitors department budget and client profitability.
  8. Partners with leaders to develop the team, to include providing ongoing training opportunities regarding industry trends, carrier products and consulting skills. 
  9. Positively influences the team members; uses the Collaborative Way effectively to mediate concerns; exemplifies the NB 25 Tenets; offers encouragement and praise; builds good working relationships. 

Reporting 

  1. Reports to: Chief Operating Officer
  2. Supervises: 3+ subordinate managers or directors who supervise a total of 24+ employees in Benefits Consulting and Wellness. Also, directly supervises 5+ non-supervisory employees who are our Employee Benefits Counsel and the Benefits Consultants serving our largest accounts.

                               

Experience Required

  1. Bachelor's degree and ten years of related experience and/or training; or equivalent combination of education and experience.
  2. An earned and maintained Georgia Accident, Sickness and Life License is required.
  3. CEBS certification preferred.
  4. Applicable professional designations (RHU, REBC, etc.) are preferred.

 

Skills/Abilities Required

  1. Effective people leader. Sets clear expectations. Consistently assesses and provides feedback to team members.
  2. Plans and acts strategically. Has a forward-thinking, open-minded approach. Continually assesses the NB business environment and plans.
  3. Sets clear short term and long-term goals and persists in achieving them. Able to look ahead and make clear, concrete goals that will benefit the organization
  4. Excellent problem solver. Manages complexity and can make decisions under rapidly shifting circumstances.
  5. Accountable and responsible. Holds themselves and others accountable. Able to balance varying perspectives while taking appropriate action.
  6. Excellent project management skills. Manages numerous simultaneous projects efficiently and effectively.
  7. An effective communicator (listens, speaks and writes well). Able to communicate on all levels: one on one, to the department and to the entire team, as well as via phone, email and social media.
  8. Effective team builder and promotes teamwork. Contributes to and flourishes in a team environment. Works effectively with other departmental leaders to achieve organizational objectives.
  9. Creates lasting relationships internally and externally.
  10. Models and exemplifies the Northwestern Benefit 25 Tenets. In all things, seeks to behave in a personal, consistent, and reliable manner.
  11. MS Office to include Excel, Word, PPT, OneNote, and Outlook 360. Knowledge of Zywave products to include Brokerage Builder preferred.

 

Physical Requirements/Miscellaneous 

  1. A valid driver’s license and reliable transportation are required, as there are occasions where visits to clients and carriers are necessary.
  2. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. The position is sedentary in that it requires sitting or standing in one place most of the time. Walking is required only occasionally.
  3. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

 

Assessment Tool(s) used for this position: 

The Harrison Interview Questionnaire

Skills Testing

 

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

 

 

 

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