“I come back for the people, the integrity of the organization. We’re always trying to do what’s best.”

19-year Northwestern Benefit Employee

“We understand that creating a World Class experience for our clients only occurs if we create a World Class experience for our Northwestern Benefit team members. Therefore, it’s our commitment to foster a culture that delivers on this experience.”

David Asbury, CEO

“I love the culture and the people I work with.”

13-year Northwestern Benefit Employee

Our unique corporate philosophy and business model separate Northwestern Benefit from other organizations. The defining characteristics of our corporate culture are integrity, respect and service.

We recruit and retain extraordinary people. We have developed an extremely talented team that is truly invested in Northwestern Benefit, our vision and the companies we serve.

Are you intentionally different, too?

DEPARTMENT POSITION TITLE CITY, STATE
Benefits Administration Benefit Administration Coordinator Atlanta, GA
Benefits Administration Benefits Systems Implementation Specialist Atlanta, GA
Consulting Support Consulting Support Supervisor Atlanta, GA
Consulting Support Senior Underwriting Consultant Atlanta, GA

Benefit Administration Coordinator

Department: Benefits Administration

Location: Atlanta, GA

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Benefits Administration Coordinator

I.       Position Summary

The contribution that a Benefits Administration Coordinator (BAC) makes to Northwestern Benefit (NWB) is to retain clients by increasing the client’s value-added dependency on NWB, through the normal functions of a Benefits Enrollment Specialist such as processing all lines of client’s enrollments, terminations and eligibility changes both through paper applications and/or electronic application. In addition to the normal functions of a BES, the Benefits Administration Coordinator will also be a dedicated support for the client for enrollment & eligibility issues and projects. The BAC will manage multiple benefits administration processes as designed by NWB and the client.   The BAC will work directly with the client on designing and documenting benefits administration processes and revising existing documentation when necessary.

It will be critical for the BAC position to create flexible and collaborative relationships with internal staff, carriers and employers in order to meet the position objective.

II.     Position Responsibilities 

Manage and process all incoming enrollments, terms and change forms, including quality review for document accuracy and completion. If documents are incomplete, BAC will call applicable employer/employee to obtain information and/or seek clarity. After quality review, BAC will go online to each carrier and/ or enrollment platform to enroll and / or terminate coverage accordingly.

 BAC will be responsible for notifying any COBRA administrators of terminations and/or COBRA qualifying event updates from the client.

 BAC will scan and save all enrollment forms in Zywave under the applicable client’s files.

Successful electronic processing will require accuracy, focus and a great attention to detail and execution.

Communicate clearly and thoroughly with NWB employees and / or clients.

Audit Enrollment Error / Discrepancy reports for clients who utilize electronic enrollment platforms. Resolve errors and escalate any possible technical issues.

Be a Subject Matter Expert and assist with configuration and updates within multiple Benefits Administration platforms.

Manage multiple Benefits Administration processes including but not limited to:

  1.  New Hire Reminders to employees and/or the client
  2. Reviewing and approving QLE’s in clients system
  3. QLE follow up with employees and/or the client
  4. Dependent verification
  5. EOI follow up with employees and/or the client and approval’s in clients system
  6. Review and resolve electronic file error reports
  7. Flex and COBRA audits
  8. Creating and managing reports in client’s and carriers systems
  9. Defaulting coverage for new hires

May perform other projects or duties as assigned.

III.    Reporting/Accountability

  1. Reports to: Manager, Benefit Administration
  2. Supervises: None

 IV.    Knowledge/Experience Required

  1. At least 3 years of experience related to our industry, including insurance, carriers, benefits, human resources, broker/agent, Technology field, Data Processor, electronic software applications.
  2. High school diploma, minimally. College degree and any other professionally-related designations are preferred.
  3. Benefits Administration experience preferred

      

V.     Skills/Abilities Required

  1. An inquisitive nature, always pressing to know more and understand more about the client and his/her needs.
  2. Technology savvy, having a curiosity and propensity to learn more about computers and other tools that make business more effective and productive.
  3. Strong mathematical and analytical skills enabling one to gather data and present in a clear and understandable method to the receiving audience.
  4. An excellent communicator (listens, speaks and writes well).
  5. Highly organized and process driven; he/she is able to manage a multitude of requests, details and follow-ups (including paperwork).
  6. Can model and exemplify the NWB 25 Tenets.

 

VI.    Physical Requirements/Miscellaneous

  1. There are no physical requirements for the position.
  2. Driver’s license and dependable car in order to accommodate some travel to client’s locations.

VII.   Person Description

Assessment Tool(s) used for hiring in this position: 

Harrison Personality Test

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

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Benefits Systems Implementation Specialist

Department: Benefits Administration

Location: Atlanta, GA

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Position Summary 

The Benefits Systems Implementation Specialist has responsibility for designing, developing and implementing Benefits Administration solutions for our clients utilizing Employee Navigator.  They are responsible for all aspects of a project’s life cycle using an integrated project plan for implementing new or changed administration processes, new or updated benefits enrollment system configuration, new or changed electronic data files and all prerequisite and subsequent tasks from project beginning to post implementation of services.  The Benefits Systems Implementation Specialist will also be responsible for becoming an expert at understanding how to configure and operate many different Benefits Enrollment / HRIS type systems and working with carriers, vendors and clients to coordinate a walkthrough of electronic file structure layouts, development of electronic files and reporting, user acceptance testing and production validations.  The Benefits Systems Implementation Specialist will be responsible for the transition of processes and training to internal client Operations Teams, Consultants and Account Managers.

Position Responsibilities

  1. Serves as a Benefits Administration Employee Navigator subject matter expert and escalation point for clients and internal colleagues
  2. Provides a high level of quality service to clients, employees, vendors and carriers
  3. Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities
  4. Creates and updates Case Detail, Statement of Procedure and Process Flow documents by interviewing the client in person or via conference calls for scope of services and then obtaining final approval from the client
  5. Responsible for configuring the Benefits Enrollment system initially, at annual enrollment and for ongoing changes for our clients that have a “co-sourced” solution
  6. Responsible for working with carriers, payroll vendors and benefits system and administration vendors in order to get electronic file feeds configured, tested and moved to production.  Will be responsible for auditing discrepancy’s and errors which requires strong data analysis and problem solving skills
  7. Responsible for the training of our Benefits Administration team on all new and updated global and client specific processes including how to process in the Benefits Administration system.
  8. Provides reporting and associated analytics to management, stakeholders, clients and as part of data clean up or reconciliation processes
  9. Proposes new procedures and processes to enhance the delivery of Benefit Administration services
  10. Resolves escalated issues through clear and consistent communication to applicable teams and clients, enhanced problem solving, negotiation skills, collective ownership and follow through
  11. Creates and manages an integrated project plan for all projects they are assigned to
  12. Facilitates and leads implementation timelines, weekly status calls, open action items and risk management plans
  13. Responds effectively to project risk factors and issues related to delivery
  14. Maintains current knowledge of evolving HR and Benefit legislations 
  15. Responsible for guiding clients through the ACA filing process utilizing Employee Navigator

 

Reporting/Accountability

Reports to: Manager, Benefit Administration

Supervises: None

 

Knowledge/Experience Required

  1. Excellent computer skills, including expert level of excel and access knowledge
  2. Minimally high school diploma, Bachelors Degree or equivalent preferred
  3. Minimum of 2 years of technical Benefits Administration experience required
  4. PMP, PHR, SPHR or CEBS preferred
  5. Zywave products knowledge a plus
  6. Experience with implementing and configuring Employee Navigator is preferred.

 

Skills/Abilities Required

  1. Strong knowledge of federal, state and local laws pertaining to HR and Benefits Administration
  2. Strong analytical and problem solving skills
  3. Strong presentation skills:  communicates with clients and associates professionally and effectively
  4. Possesses and applies professional skills and knowledge; keeps abreast of current developments and trends
  5. Product knowledge:  Demonstrates through knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business units needs
  6. Problem Analysis / Resolution / Negotiation:  Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner
  7. An achiever-driven to accomplish the goals set before him/her
  8. Strategic in nature, sorting through and organizing details
  9. Thrives by building relationships with whom he/she works
  10. Strong communication skills both verbally and written
  11. Handles many simultaneous projects efficiently and effectively
  12. Possesses a natural inclination to reach out and uncover issues that need to be researched
  13. Works well with others, shares information and insight generously, flourishes in a team environment
  14. Operates in a fast-paced, energetic environment and welcomes change
  15. Flexible, with regard to daily activities and schedule
  16. Able to learn and exemplify the Northwestern Benefit 25 Tenets

Assessment Tool(s) used for hiring in this position: 

Harrison Personality Test

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Consulting Support Supervisor

Department: Consulting Support

Location: Atlanta, GA

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Department/Company:  Analytics and Consulting Support, Northwestern Benefit

Classification:                  Full-Time (40 hours/week), Salaried, Exempt

Reports to:                          Manager, Analytics and Consulting Support Services  

 

I.        Position Objective: The contribution that a Consulting Support Supervisor makes to Northwestern Benefit is to:

  1. Be the Subject Matter Expert for all things relating to the Consulting Support Specialist (CSS) and Account Coordinator (AC) roles. 
  2. Create and manage the CSS/AC capacity and workload plan to ensure BC’s have adequate support and create transition plans when necessary.
  3. Be the first line contact to handle and resolve all complaints and escalated issues.
  4. Be responsible for creating the renewal status report and distribute to appropriate staff and leadership.
  5. Ensure that CSS/ACs are meeting due dates for RFPs, Proposals and updating the client database.
  6. Assess performance of individuals on the team and work with the Manager to determine training and improvement plans, as needed.
  7. Give instructions and delegate tasks to the CSS/AC team.
  8. Assist with setting goals and objectives for the CSS/AC department and individual team members.
  9. Assist with designing, documenting and implementing processes to the team.
  10. Assist with the strategic planning for the team.
  11. Assist with interviewing and candidate selection for the team.
  12. Manage other processes, reports and projects as directed.
  13. Provide an optimistic and supportive climate for motivation to the team.

  

II.    Tasks to Accomplish the Objective(s)

  1. Must be an expert on the insurance plan renewal process, including but not limited to having      expert knowledge of self-insured plans. 
  2. Monitor insurance plan renewal process for all CSS and ACs.
  3. Ensure that the CSS/AC is trained to do their job accurately.  a) Monitor, track and report on the status of all renewals, b) Ensure that each client has a CSS/AC to manage the renewal accurately and timely, c) Ensure that the CSS/AC has the capacity to complete renewal tasks on schedule.
  4. Monitor the updates of plan information to the Brokerage Builder (BKB) application.  a) Ensure that the CSS/AC is trained to update BKB accurately, b) Ensure that the CSS/AC has the capacity to update BKB in a timely manner, c) Monitor the status of updates to BKB.
  5. Address the daily issues that arise and manage them in a way that forwards the business. 
  6. Provide leadership to CSS and ACs through example, experience and instructions
  7. Support staff with other tasks as needed. a) Assist with training when necessary, b) Perform second review of database updates, rfps, proposals, etc. as directed, c) Identify and share best practices. d) Manage other projects as directed.

  

III.     Knowledge/Experience Required to Achieve the Objective(s)

  1. Three years of Supervisor or Team Lead experience is required.
  2. An earned high school diploma is required; college degree preferred.
  3. Five years of group benefit experience is preferred.
  4. Experience with training and quality review is required
  5. A strong knowledge of employee welfare benefits, understanding HMOs, PPOs, and indemnity plans as well as ancillary coverage’s such as life, disability, and dental insurances is required. 
  6. Knowledge of how self insured and fully insured plans are administered, quoted and implemented is required. 
  7. Must be an expert (advanced level) in Microsoft Office applications which specifically include:  Excel, Word, PowerPoint and Outlook.
  8. Knowledge of Brokerage Builder or other brokerage software is preferred.
  9. Understanding of Benefits Administration processes, implementation and software is preferred.
  10. Ability to multi-task, be highly organized and manage projects is required.

 

 

IV.     Skills/Abilities Required to Achieve the Objective(s)

  1. Highly organized and driven to accomplish the goals set before him/her.
  2. Strong attention to detail.
  3. Thrives by building relationships with co-workers.
  4. Manages numerous simultaneous projects efficiently and effectively.
  5. Operates well in a fast-paced, energetic environment and welcomes change. 
  6. Creates or modifies processes/procedures to simplify tasks. 
  7. Possesses strong verbal and written communication skills.
  8. Contributes to and flourishes in a team environment.
  9. Supports team members during peak schedule by offering to help where needed.
  10. Models and exemplifies the Northwestern Benefit 25 Tenets.  In all things, seeks to behave in a personal, consistent, and reliable manner. 
  11. Uses the Collaborative Way effectively to mediate concerns, offer encouragement and build good working relationships.
  12. Independent thinker, offering suggestions for new and forwarding practices.
  13. Has a very positive attitude, is flexible, dependable, accountable and willing to do whatever it takes to get the job done.  Is objective and a motivator of people.

 

 V.      Physical Requirements/Miscellaneous Required to Achieve the Objective(s)

  1. Reaching. Extending hand(s) and arm(s) in any direction. 
  2. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  3. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  4. Grasping. Applying pressure to an object with the fingers and palm.
  5. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  6. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  7. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  8. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  9. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

 

Assessment Tool(s) used for hiring in this position: 

Harrison Personality Test 

 

 

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed.  It is not a contract.

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Senior Underwriting Consultant

Department: Consulting Support

Location: Atlanta, GA

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As the Senior Underwriting Consultant (SRUC), this individual will support the Consulting team with internal underwriting reviews, benefit analytics, training, as well as development and maintenance of our analytic deliverables.  Typical functions include, but are not limited to, gathering, manipulating and summarizing data for plan reviews, mid-year reports, benchmarking reports and providing ongoing analysis throughout the year. Analyzing claims data and reporting on possible future costs will be critical functions for this role.  This position will project manage the development, preparation and interpretation of client deliverables.  

 

The SRUC will attend client & prospect meetings to communicate complex financial concepts and support the delivery of financial analysis to the client or prospect.  The SRUC will conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  The SRUC will be an internal subject matter expert on the same concepts.

 

The SRUC must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. The SRUC will work independently and with the reporting team each year to reach goals for the reporting team annually.  The SRUC must regularly report progress on team and organization initiatives to the Manager of Analytics and Consulting Support.   

 

Senior Underwriting Consultant Responsibilities

  1. Collect, analyze and interpret health care data for client reports. Typical reports include:  monthly claim reports, quarterly plan reviews, mid-year plan reviews, benchmarking reports, and post-renewal reports.
  2. Conduct plan performance analysis.
  3. Develop Premium Equivalent rates for self funded plans.
  4. Develop reserve estimates for self funded plans.
  5. Conduct self-funding feasibility analysis for clients and prospects.
  6. Project manage ACA reporting functions of the team.
  7. Calculate employee contributions to meet employer cost objectives.
  8. Develop and improve client reports and other client deliverables. 
  9. Provide proactive departmental leadership for client reporting deliverables and renewal negotiation practices. 
  10. Provide continuous departmental leadership in identifying and maintaining the best data sources and analytical tools.
  11. Attend client meetings to assist in the presentation of complex renewal and plan performance financials.   
  12. Attend prospective client meetings to present reporting capabilities.   
  13. Conduct qualitative and/or quantitative studies using spreadsheets, databases and customized applications.
  14. Conduct group and individual education sessions for the Northwestern Benefit Consulting team, clients and prospects on complex financial concepts to include benefit underwriting and analytics.  
  15. Act as an internal subject matter expert on underwriting and financial concepts 
  16. Assisting with special projects as needed

 

Reporting/Accountability

Reports to:         Manager of Analytics and Consulting Support

Supervises:        None

 

Knowledge/Experience Required

  1. 10+ years of experience in employee benefits including a strong knowledge of both fully and self-insured health and welfare plans (carrier/TPA review & negotiation, network analysis, stop loss strategies, claims reporting), ancillary lines, and current legislation.
  2. 5+ years of experience as an underwriter for health and welfare plans.
  3. An earned bachelor’s degree (or its equivalent).
  4. An earned Georgia accident, sickness and life license
  5. Professional Designations (REBC & CEBS) preferred.

 

Talents/Strengths Required

  1. Organization
  2. Communication
  3. Able to prioritize effectively
  4. Multi-tasking

 

Skills/Abilities Required

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  2. Highly organized.
  3. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues.
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.

 

Physical Requirements/Miscellaneous

  1. Valid Driver’s License.
  2. Reliable vehicle.
  3. Some light to moderate lifting & moving.
  4. Some travel might be involved, including overnight and airline travel.
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