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Wellness Corner

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A Better Benefits Experience

Northwestern Benefit works year-round to bring you a better benefits experience. Working in partnership with your organization, we help you select the right plans and manage all aspects of your benefits by focusing on four critical areas:

  • Strategic Planning and Analysis
  • Employee Communication and Education
  • Member Advocacy and Problem Resolution
  • Reference and Compliance Resource

Strategic Planning and Analysis

We begin with a thorough analysis of your business goals, the Human Resource implications of organizational strategy, and the role that benefits are expected to play in achieving the HR objectives. Working from this business strategy, our consultants then build a benefits package that meets your needs, while adhering to your financial guidelines. Then, at least once a year, we repeat the process to ensure that your benefits are keeping pace with your evolving business needs. Once a plan is underway, we’ll provide you with ongoing reports. From claims experience reports to call activity reports, we can customize the frequency and type of information you need to stay on top of your benefits.
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Employee Communications and Education

Now more than ever, employees scrutinize their benefit options, seeking to select the most affordable and comprehensive plan that can be tailored to their family’s lifestyle. Northwestern Benefit is there to help. We support employers with a robust communications program that educates employees through open enrollment meetings, benefit booklets, benefit statements, new hire orientation program, and other proactive tools. In addition, our library of health and wellness education materials can be customized for your particular employee population.
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Member Advocacy and Problem Resolution

One of the most recognized aspects of our better customer experience is the support we provide to employers and their employees. Our knowledgeable benefit services specialists answer coverage and claims questions, investigate and resolve enrollment and billing issues, and when needed, assist with claims appeals. What’s more, since our service representatives are dedicated to your account, they often come to be viewed as an extension of your HR department.
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Reference and Compliance Resource

Providing health and welfare benefits is an increasingly complex element of business, and the risks for non-compliance are significant. Our benefits consultants will update you regularly on legislative issues, as well as any changes within the marketplace that could affect your company. Seminars, newsletters, and client advisories offer regular insights into HIPAA, COBRA, FMLA and other requirements so you can stay safely in compliance.
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